Refund Policy

Refund Policy

Your satisfaction is important to us. We offer refunds only in cases of a wrong item or a damaged item received by the customer.

Eligible Refunds

A refund will only be considered if:

  • You received the wrong item.

  • Your order arrived damaged or defective.

  • You contact us within 7 days of delivery.

  • You provide clear pictures of the received item/package as proof.

Proof Required

To request a refund, you must send clear pictures showing the wrong or damaged item.

Pictures can be sent to us through:

No refund will be processed without valid picture proof.

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind

  • Personal preference

  • Incorrect size/color selected by the customer

  • Items damaged due to misuse or improper handling

  • Used or altered products

  • Claims submitted without picture/video proof

  • Any issue other than receiving a wrong or damaged order

Refund Process

Once we receive your complaint and required pictures, our team will review the case. If the claim is approved, the refund will be processed according to our refund procedure.

Please note: We reserve the right to reject any refund request that does not meet the above requirements.